Job Introduction
- Role: IT Support Technician
- Location: Head Office (Thame) – Monday to Friday, on-site
- Team: IT Support
- Reports to: Head of IT
- Salary: £36,056.88 per annum
- Hours: 37.5 hours per week
- Sponsorship is not available for this position
IT Support Technician at Affinity Trust. Where tech matters.
At Affinity Trust, we believe in using technology to empower people. Whether it's streamlining internal systems or supporting life-changing services, the work we do has real impact.
Now, we’re looking for an enthusiastic and skilled IT Support Technician to be part of our growing IT team.
You will be at the heart of our helpdesk operations: solving problems, supporting users, and helping drive forward bespoke tech projects that make a difference.
What You'll Be Doing:
- Providing 1st and 2nd line IT support via email, phone, remote access or on-site visits
- Setting up, repairing, configuring and upgrading Windows devices
- Supporting smartphone devices and mobile device management (MDM) platforms
- Troubleshooting networks, desktops, servers, and systems
- Offering technical support for routers, Wi-Fi, and other peripherals
- Assisting in system testing, implementation, and security evaluations
- Contributing to IT projects and continuous improvement initiatives
What we're looking for:
- You have experience in IT support
This could be helping people with computers, phones, or systems either inside a company or as a customer-facing role.
- You are comfortable supporting users of Windows 11 and Microsoft 365.
For example, you know how to use Outlook (email), Word, Excel, and Teams, and can trouble shoot issues for people using these systems.
- You have a good understanding of how internet and Wi-Fi connections work.
You know what a network is and can help fix problems with it.
- You have some experience using tools like Windows Server, Active Directory, and Group Policy.
These tools help manage users, passwords, and computer settings.
- You are good at fixing problems with computers or other devices.
This might include installing software, replacing parts, or helping someone when something isn’t working.
- You work well with others and can explain things clearly.
You don’t need to be outgoing just able to share ideas, ask questions, and support your team.
Bonus points if you have:
- Experience with SharePoint, Azure, and Intune
- Awareness of IT security best practices, GDPR, and data safeguarding
Why Join Us?
- Impactful work: Help develop solutions that directly support the people we support
- Career growth: Get involved in exciting IT projects that expand your skills
- Team culture: Work with a close-knit and supportive team of IT professionals
- Stability: Join a growing, mission-driven organisation with a strong support structure.
- Wagestream: An app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.
- Blue light card: We will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
- Simply Health: Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.
Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible, and we will make an offer immediately if we find the right candidate. Apply without delay!
We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
If you require any assistance to find out about current vacancies, making an application, or need any recruitment related documentation in a more accessible format please send an e-mail to: Recruitment@affinitytrust.org
Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/
INDWBO
